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FAQ

Questions and answers

  • Where are you located?

    We are located in Hackensack, New Jersey. All of our prints and frames are made-to-order in the same location.

  • How much does shipping cost?

    We currently offer FREE SHIPPING within United States. Unfortunately, we don't sell and offer International Shipping at this moment.

  • How long does shipping take?

    Due to current Covid-19 situation there are might be slight delays. However, our processing times are 2-3 business days and shipping times 3-4 business days. We use USPS and UPS as our preferred carriers.

  • Can I change or cancel my order?

    If you’d like to modify your order, email us at info@qutenest.com as soon as possible. If the order has not been shipped yet, we will respond within 24 hours to confirm the changes. Because we make all of our art on demand, if your poster print or canvas print has already been printed and/or framed and you'd like to cancel your order, you can do so for a 20% restocking fee. We are not able to modify orders that have already been shipped.

  • Returns, Refunds and Exchanges?

    At Qutenest, we do our best to provide you with the highest quality prints, and the most accurate product descriptions. Please, make sure you read product description before purchasing (unframed, framed, frame color and desired size).

    Our return policy lasts 7 days from the day you have received your order.

    We do not provide return labels at this moment, return costs will be customer's responsility.

    All returns are subject to a 20% restocking fee. If the product was returned to us damaged,then a percentage of the product cost may be subtracted from the customers return.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item because your order is damaged, send us an email at info@qutenest.com

  • More questions?

    If you have more questions please feel free to contact as via email at info@qutenest.com, we are always available to help you.